Cancellation Policy for Experiences

Your host will have chosen a cancellation policy which is visible at the time of booking. The possible cancellation policies are:

Flexible

  • Free cancellation until 24 hours before the experience is scheduled to start

Standard

  • Free cancellation until 7 days before the experience is scheduled to start or within 24 hours of purchase

  • After that no refund

Rescheduling

You can reschedule the date or time of your experience (or add or remove guests) within 24 hours of booking, and up to 72 hours before the experience is scheduled to start.

If you reschedule an experience, the cancellation policy is based on the original purchase time and original start date of the experience.

Cancellations related to identification

Some experiences require the primary booker to provide ID before attending. If you don’t complete this process within 3 days of purchase, the entire reservation will be cancelled and fully refunded.

Cancellations due to weather

If the weather creates a safety concern, either before or during the experience, the host may cancel the experience. If this happens, you will be fully refunded.

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