Terms and Conditions for Guests

Terms and Conditions 


The Terms and Conditions presented by HolidayFox may be modified on different occasions at any given time, such changes shall be effective immediately.

The Terms and Conditions are applicable to the services provided whether directly or indirectly. Accessing or browsing Holidayfox.com, partners.holidayfox.com or any widget or WIB (website in a box) through mobile, web, tablet or any other device, or the use of APIs, calendar feeds or any other feature of HolidayFox ("HolidayFox") on any platform is offered to you conditioned upon your acceptance of reading, comprehending, acknowledging and consenting to the Terms and Conditions and Privacy Policy set below. Disagreement with said parts ("The Terms") you must not access or use the website. 

It is a condition of using HolidayFox, that you decree that any information provided must be lawfully correct.

HolidayFox Ltd is a company registered in England & Wales. Registered under company number 12470762, registered address: HolidayFox Ltd, International House, 64 Nile Street, London, N1 7SR. 

Nature of our services 

HolidayFox works as a marketplace regarding the bookings we create on your behalf. By placing a booking you agree to be contractually bound with the accommodation or experience provider  itself (the Host) whether they may be holiday parks, huts, lodges, campsites or any accommodation, experience or activity listed and bookable on this website. You shall also be agreeing to the “Terms and Conditions” of accommodation providers which shall be dependent on their policy. If the Terms and Conditions are provided, we shall seek to make those visible and apparent but take no legal liability to do so.

Whether on your behalf or placing a booking on behalf of other individuals, if any breaches upon the provided provisions of these “Terms” or any legal laws and rights of all third parties we conserve the right to cancel your booking, without any refund nor compensation. If any damages have been found to be made we shall also reserve the right to obtain any costs in relation to accidents and damages placed by direct outcome of behaviours. 

You understand and accept that we take no responsibility for the quality of services and services provided by the campsites or accommodation and accommodations providers which are advertised through the website. The sale of these accommodations by HolidayFox and services are of no direct reflection of HolidayFox. We warrant no guarantee of the exactness and disclaim liability to the provisions and depictions in relation to the services/accommodations which are proposed via HolidayFox.

Information which is available on the website in regards to the accommodations such as the information on the providers, the facilities/amenities which are available on site, the cost of the accommodation and the availability of the accommodations have been placed on the website by the accommodation providers and not HolidayFox. HolidayFox shall hereby not be held to liabilities and errors nor inaccuracy of the accommodation content. These businesses are independent providers and their services are of their own terms their liability of terms may disbar towards you. HolidayFox and its associates are not viable to any refunds or compensations in the circumstance of overbooking, force majeure or breaches beyond their control. HolidayFox behaves solely as a booking platform and takes no legal responsibility for issues unless errors are directly made by HolidayFox themselves. 

HolidayFox takes no liability for any damages, misstate, breaches of contract, breaches of statutory duty or dereliction of duty of any of the accommodation providers and other retailers of services who deal their products and services via HolidayFox. In an event of personal injury, accident, illness,death on the basis of the accommodation providers or any complaint you may have in regards to issues of service will be redirected to the third party, but are under no liability (whether in contract, tort or otherwise).

HolidayFox shall not be liable for cancellations, changes, adverse effects on your booking, or any belongings which may have been damaged or misplaced by the accommodation providers or  yourself. HolidayFox will fulfil our commitment to you which will be viable in circumstances or happenings caused by force majeur such as, inclusive of war, revolution, terrorist act, closure of borders, epidemic, natural catastrophe, industrial disputes, technical failure or any other issue which adversely affects both parties, and any other basis’s beyond control. 

If any of these Terms are limiting or eliminating responsibility by a court to be obstructive, the other parts shall continue to be upheld and applied throughout. 

Intellectual Property Rights

We are the owner and licensee of all intellectual property rights on our platform and content (including, but not limited to, price and availability of services) as well as the infrastructure used to provide such content. While you may make limited copies of your itinerary (and related documents) for reservations booked through our platform, you agree not to otherwise modify, copy, distribute, transmit, display, perform, reproduce, publish, licence, create derivative works from, transfer, sell or re-sell any information, software, products, or services obtained from, or through this platform. If you copy or use any part of the platform in breach of the Terms, your right to use the platform will cease immediately and you must destroy any copies of the materials you have made.

Use of Website 

HolidayFox can halt access to the website with no duty to compensate you for the time in which the access was halted. You must agree that you are at least 18 years of age and you possess the legal authority to create a binding legal obligation. In addition we are able to adapt, alter, replace, suspend and remove (without a notice) any information and services every once in a while, at any time and for any reason. You are able to view and download for caching purposes only, as well as printing from the website for your own personal use depending on the restrictions which are listed below. Enquiries are only authorised and viable if they are inclusive of yourself or any individual for who you are rightfully able to act on, including all rules and restrictions applicable thereto; all information supplied by you to our platform is true, accurate, current and complete; and if you have a HolidayFox account you will safeguard your account information, supervise and be completely responsible for any use of your account by you and anyone other than you. All prices are to be understood as indicative and accurate pricing should be sought from the provider.

Additionally, you must not not republish information from this website. You cannot sell, rent or otherwise sub-licence any information from the website. You must not reproduce, modify, replicate, sell, lease, market, copy or exploit material on our website for commercial purposes in any circumstance. You are not able to breach any intellectual property rights – including removal of the website trademark, copyright or other proprietary notice edit or otherwise modify any materials on the Website in any way that may harm or with the intent to harm the Website. Any fraudulent bookings that may take place are prohibited, and will break the Terms listed.

Booking accommodation and other services 

When choosing a destination and dates, select the acquired accommodation provider and continue to the booking page. Please make certain that you have meticulously checked the dates, pricing, accommodation provider details and destination before completing your booking. You will be asked to submit personal information in correspondence to your name, contact number, email address and card details. Bookings can only be made by following the correct booking process. The Personal Information provided will be collected in agreement with HolidayFox's type: entry-hyperlink id: 23MOK1Ix0xhR7l4qQNdAez. Please read through these details which are provided in full prior to providing Personal Information to HolidayFox.

 Reviews, photos and other interactive areas

As long as you (the campsite owner) has claimed your campsite on HolidayFox, HolidayFox.com has the right to use your photos, text and videos.

By submitting content to HolidayFox you grant HolidayFox a royalty-free, transferable and fully sub-licensable right to:

  1. use, reproduce, modify, adapt, translate, distribute, publish, create derivative works from and publicly display and perform any submissions throughout the world in any media;

  2. use the name that you submit in connection with any submissions. 

By using any interactive area of the site, you expressly agree not to post, upload to, transmit, distribute, store, create or otherwise publish through the site any of the following:

  1. any false, unlawful, misleading, libellous, indecent, threatening, privacy-invading, abusive, inflammatory, fraudulent or otherwise unlawful or objectionable content;

  2. private information of any third party;

  3. content which may expose HolidayFox or users to any harm or liability of any type.

HolidayFox takes no responsibility and assumes no liability for any content posted, stored or uploaded by you or by any third party, or for any loss or damage thereto, nor is HolidayFox liable for any mistakes, defamation or profanity you may encounter. HolidayFox reserves the right to remove any content in our absolute discretion in the event we believe a breach of these Terms has occurred.

Special requests 

When booking, special requests are accepted in our booking form.HolidayFox cannot warrant that any such requests will be met and will not be liable to you in the event they are not applied.


HolidayFox may present other hyperlinks to other sites sustained by third parties.HolidayFox does not accept liability or advocate the information/materials located on them. Such hyperlinks are provided for your reference only. These Terms will not apply to your use of any third-party website that you access via our platform. Your use of any third-party website may be subject to additional terms and conditions, which we suggest you read carefully before you visit any such website. Further, it is up to you to take precautions to ensure that whatever links you select or software you download (whether from our platform or other websites) is free of such items as viruses, worms, Trojan horses, defects and other items of a destructive nature. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.


To confirm a booking, you must be permitted to make the booking by all individuals named on the booking, and their legal guardians if members of the party under the age of 18 when the booking is made. By making this booking, you are accepting and confirming that all individuals named on the booking of the confirmation details accept the Terms and you will certify any added appropriate information. By creating this booking you are held responsible for all payments under the booking. 

HolidayFox will confirm your booking and supply you with an email confirmation. If for any given reason you haven’t received a confirmation email within 24 hours in respect to your booking, please contact support@holidayfox.com

Subject to the campsite or service provider who you booked with, then your card will be charged the full amount when the booking is confirmed.  HolidayFox will then pay the campsite or service provider the full amount minus any commission charges.

 Cancelling or amending a booking

If you wish to cancel your booking before your arrival date please contact HolidayFox or the campsite directly.  By cancelling or amending your booking you may forfeit your deposit and in addition may incur an amendment fee or cancellation charge.  This charge may vary between campsites or service providers and depends on the cancellation policy set at the point of booking which you can find on your confirmation email.

Further details of the cancellation policy are set out in the email to you confirming your booking and are also shown on the campsite’s Terms and Conditions page prior to you making a booking.

If, for whatever reason, you do not turn up at the campsite or service provider on the arrival date stated on your booking confirmation email, without prior warning to the campsite or to HolidayFox, this shall be considered a cancellation on arrival and no refund will be provided.

Cancellations due to COVID:

It is at the discretion of the campsite as to how to process a cancellation due to contracting COVID. Some campsites will refund, some will ask you to move the booking to another day, and some may not offer refunds.

Please get in touch directly with the campsite and provide them a photo / confirmation of the positive lateral flow test. You are able to find the contact details in your booking confirmation email.


You warrant and agree to have legal capacity to use the Website and create a legally binding contact. All information provided for this Website, i.e passwords, must be kept private and confidential and not be shared to any third parties. All personal information given throughout the accommodation booking is correct. Accept financial responsibilities for all transactions to take place under your name. 

You herewith consent to HolidayFox obtaining the correct personal information concerning yourself and any named individuals in relation to the booking. The personal information decreed should be inclusive but not limited to: contact numbers, email address, residential address, form of ID’s such as passport copies etc, or any further information in association to you and your party. The personal information obtained byHolidayFox will be processed and transmitted in compliance with European Directives 95/46 and 2002/58, in addition to any further legislations that substitutes, complements and develops them. For further information please refer to ourtype: entry-hyperlink id: 23MOK1Ix0xhR7l4qQNdAez.


Any requests for extras will be subject to availability, if the accommodation is incapable to adhere to the request, HolidayFox will have no legal responsibility to you about this issue.


You consent to preserve and indemnifyHolidayFox and its associates, including employees, agents, directors and officers from and against any claim, fines, damages, losses, sanctions or any costs of any variety inclusive to legal and accounting fees, which may be perpetrated by third parties due to: (a) your breach of this agreement; (b) your breaking of any law or rights of a third party; (c) Your use of this website. 

Notification and removal policy 

HolidayFox works on a notice and removal premise. If you have such complaints or grounds of objection to any information listed on this site, please contact us right away at support@holidayfox.com. Once this has been done,HolidayFox will continue to investigate the issue at hand until the issue has been resolved and all illegal material is removed within an appropriate timeframe. 

 Complaints and problems with your accommodation

In the given event that any issues arise with the accommodation, you must inform the accommodation providers and staff at hand or directly to management at once, for the correct actions to be taken.

On the occasion that you have a complaint or query in regards to the website, please email us at support@holidayfox.com.


HolidayFox is not liable for any damages or losses that may be the result of travel to any specific destination.  


You are hereby advised to take out travel insurance prior to your holiday. Sufficient insurance cover is your sole responsibility . Insurance should be inclusive of cancellations, COVID cancellations, loss of belongings and medical costs which may arise on the occasion of illnesses or accidents. 

Enforceability, legislation and courts of jurisdiction

In circumstances where a provision of these Terms is deemed to be illegitimate or legally non-binding, the remaining terms will not be afflicted and the specific provision in question is viable to be reformed to become binding. As a result of any delays in the act of the breach of Terms by you, that delay will not be seen as a waiver of the breach. If HolidayFox waives a breach of these Terms by you, the waiver is limited to the specific breach in question. 


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