Questions owners ask

Short answers for owners. The Book now button is free, and you pay 5% of each booking that comes through us. We set it up for you, and it works alongside Airbnb, Booking.com and Pitchup.

Getting started

What is HolidayFox and how does it work?

We add a Book now button and a chat to your website, or build you a website. Guests book and pay there, any time of day, and every booking lands in one calendar. You keep Airbnb, Booking.com and Pitchup.

Are you another Booking.com?

No. Booking.com sells your place next to everyone else's. HolidayFox is the booking system on your own website. Keep the listings you already have.

Do I need to be technical?

No. We set it up for you, on the website you have or a new one we build. You manage bookings from your phone or computer.

How do I get started?

Tell us about your place. We set it up with you: we add the Book now button to the website you have, or build you one, and bring in your Airbnb, Booking.com and Pitchup calendars.

Will HolidayFox work with my existing Airbnb / Booking.com listings?

Yes. Keep them. Bookings from Airbnb, Booking.com and Pitchup land in the same calendar as yours, so you're never double-booked.

Can I bring my existing bookings with me?

Yes. We'll help you bring your existing bookings across so nothing is lost when you start.

Money

How much does it cost?

The Book now button is free. You pay 5% of each booking that comes through us. If we build and host your website, that's £12.99 a month. No joining fee, cancel anytime.

What's the difference between the plans?

The Book now button plan is free and adds booking to the website you already have. Website in a Box (£12.99 a month) is a website we build and host for you, with booking built in. Custom is for owners with several sites or 100+ units. Every plan is 5% of each booking that comes through us.

Are there hidden fees?

No. The Book now button is free. You pay 5% of each booking that comes through us, and a monthly fee only if we build and host a website for you. Card fees are separate: Stripe, the card-payment company, takes its standard fee (1.5% + 20p for UK cards).

What if a guest pays with Pay by Bank?

Stripe takes 0.5% + 20p for a Pay by Bank payment, never more than £5, less than the 1.5% + 20p it takes for a UK card. Our 5% is the same however the guest pays. Pay by Bank is rolling out on instant-book listings.

Can I change my plan later?

Yes. Move between plans whenever you like.

What happens to my bookings if I cancel?

Your existing bookings still stand, and you can download your bookings, guest details and payments. There is no fee to leave.

Running your bookings

Will I get double-booked?

No. Bookings from your site, Airbnb, Booking.com, Pitchup and other sites that share a calendar all land in one calendar, so the same night isn't sold twice.

How do guests pay, and how do I get paid?

Guests pay by debit or credit card on your website. The money goes to your own bank account. Card payments are handled securely by Stripe, a large card-payment company, which takes its standard fee (1.5% + 20p for UK cards).

Can I charge more at busy times?

Yes. Set different prices for weekends, school holidays and peak weeks, and add offers. They apply on their own.

Can I give club members a discount?

Yes. Add each club you give a discount to, like the Camping and Caravanning Club or Blue Light Card, and the percentage. Members pick their club and type their membership number when they book, and see the lower price before they pay. You check their card when they arrive.

How do cancellations and refunds work?

You set your own cancellation rules. When a guest cancels, the refund follows your rules.

Can I block dates for maintenance or personal use?

Yes. Close the dates in your calendar and they close on your website and your other listings too.

Something we haven't answered?

Ask us. We reply within one working day, or email partners@holidayfox.com.

Tell us about your place

Take the next booking on your own website

The guest who wants your place should book with you — partners@holidayfox.com