How to move a booking to another pitch or date
- Where
- Partner app, Bookings, open the booking, Move / Extend Booking
- What you can change
- Arrival date, departure date, accommodation type and pitch or unit
- Which bookings
- Confirmed bookings. Accept a request first, then move it.
- Guest email
- None. Tell the guest about the change yourself.
- Payment
- Unchanged. Nothing is charged or refunded automatically.
Moving a booking
- 1
Open the booking
In the partner app, go to Bookings and click the booking on the calendar or in the list.
- 2
Choose Move / Extend Booking
You'll see the current dates and pitch at the top, so you can check you've got the right one.
- 3
Pick the new dates, pitch or unit
Change only what needs to change. To move a guest to a different kind of stay, pick the accommodation type first, then the pitch or unit. We check straight away that it's free for those nights.
- 4
Confirm
The booking moves at once. It shows a Moved tag, and a line is added to its notes saying what changed and when.
- 5
Tell the guest
We don't email the guest about a move, so send them a message with their new dates or pitch.
What happens to your calendar
The nights the guest was booked on become free again, and the new nights are blocked, all in one go. You don't need to free or block anything by hand.
Listing sites that read your HolidayFox calendar, such as Airbnb or Booking.com, see the change the next time they check it.
Rearranging several bookings: Park in Holding
Sometimes two guests need to swap pitches, or you need to shuffle a few bookings to fit a big group. Each pitch can only hold one booking at a time, so a straight swap would clash.
Use Park in Holding on one of the bookings. It moves to the Holding row at the bottom of your calendar and frees its pitch. Move the other booking across, then move the parked one onto its new pitch. Guests can't book the Holding row, and a parked booking stays confirmed the whole time.
Questions owners ask
Will the guest get an email when I move their booking?
No. A move sends no email at all, not a cancellation and not a new confirmation. Please tell the guest about their new dates or pitch yourself.
Is it still the same booking?
Yes. It keeps the same booking reference, guest details, notes and payment. Nothing is cancelled and no second booking is created.
Why can't I pick a certain pitch?
It's already taken for some of those nights, by another booking, a block you added or a booking from another listing site. Pick other dates or another pitch, or use Park in Holding to clear the way first.
Can I move a booking request that I haven't accepted yet?
Not yet. Accept the request first and then move it. Cancelled bookings can't be moved.
The guest wants an extra night. Can I extend their booking?
Yes. Use Move / Extend Booking and pick the later departure date. The price doesn't change automatically, so take payment for the extra night yourself.
What happens to extras the guest booked?
They stay on the booking. If an extra is for a set date or time, check it still fits the new dates and change it if needed.
I parked a booking in Holding. Is the guest still booked?
Yes. Parking only frees the pitch while you rearrange. The booking stays confirmed. Move it back onto a pitch before the guest arrives.
Last reviewed: 2026-11-09