How to use the live chat booking assistant
- Install
- One script snippet (loader.js)
- Answers from
- Your listing content and live availability
- Works with
- WordPress, or any site that can paste a script
- Goal
- Turn after-hours questions into bookings on your own site
What it is for
Guests who email or WhatsApp after you have closed often book on the OTA instead. The live-chat assistant sits on your own website, answers from your listing, sees live stock, and moves them toward a paid stay on your domain.
It is not a generic FAQ chatbot. It is part of the HolidayFox PMS — calendar, bookings, payments, messaging, self check-in, daily agenda, widget or hosted website, Google Hotels. You do not need CampManager, GemaPark or SuperControl for the diary. If you already have one you can sync via iCal — you do not have to.
Add it to your site
- 1
Get your snippet
We provide a single loader.js snippet configured for your listing.
- 2
Paste it into your site
Add it before the closing body tag on WordPress or any HTML site. It appears as a chat launcher.
- 3
Connect calendars
iCal sync keeps HolidayFox aligned with Pitchup, Airbnb and Booking.com so nothing double-books. You do not need a second PMS for the diary.
- 4
Go live
Guests can ask questions after hours. The assistant checks availability and helps them book on your site.
What it can and cannot do today
Live: answers from your listing content, live availability, on-page booking widget with Stripe checkout, iCal sync, marketplace listing if you want it.
Rolling out: taking card payment inside the chat thread itself. Until that ships, the assistant still gets the guest to a real booking on your website through the widget.
Frequently asked questions
Do I need to write the answers myself?
No — the assistant draws on your listing content and live availability.
Where does the guest pay?
On your own site. Widget checkout is live today. Paying inside the chat thread is rolling out.
Will this replace CampManager?
Yes, for the diary. HolidayFox is a full PMS. You can leave CampManager. If you already use it for pitch maps or park ops, you can sync via iCal — you do not need to.
Does it work on WordPress?
Yes. One snippet. There is a matching booking widget if guests prefer a calendar to chat.
Last reviewed: 2026-09-11